PLINTH : The Foundation of Customer Service
- Explore the science behind servicing the customer.
- Learn the technicalities of service in which customer facing soft skills find their roots.
- Strengthen the foundation to build a successful service organisation, the pillars of which stand firmly entrenched in the reinforced foundation, that can withstand any and every change in business across industries, globally.
- Take the quality of your service from the ground up, building it firmly, brick by brick, to ensure stable consistent quality.
- Over-exceed every expectation of the customer, surpass their satisfaction, eliminate their efforts and soar into the realms of exceptional experience yet unsurpassed.
Plinth guides the Customer Service Professional to recognize their potential as service professionals.
It is a reference for Service Managers to identify the pitfalls in the fundamentals within their service organisations.
For Businesses, Plinth reiterates the tenets of service that need focus to grow a successful Customer Centric Organization.